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1. Customer Service
2. Exchanges and Returns
3. Shipping
4. Shipping Rates
Send customer service an email
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The Bengals Pro Shop Online may be reached 10:00 - 5:00 EST Monday through Friday at 1-866-774-4776 or (513)455-8484 or e-mail us for general questions at cs@bengals.nfl.com. Questions concerning orders should be emailed to proshoporders@bengals.nfl.net and please include the receipt number from your confirmation email after the order was placed.
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We are happy to exchange your merchandise or issue a refund within 30 days of the date of purchase. All merchandise must be in new condition and returns must include a copy of the packing slip. Please note on back of packing slip reason for return, and customers desired action to take. Worn or laundered merchandise may not be returned. Customized jerseys are also not returnable.
Please direct all returns to: Bengals Pro Shop, One Paul Brown Stadium, Cincinnati, OH 45202, Attn: Returns Dept. Do Not ship back any packages C.O.D. They will not be accepted. If a customer is due credit for a return, it will be applied via payment type.
If you have received merchandise that was damaged during shipment, please contact us immediately. Shipping and handling charges are customers responsibility and these charges are non-refundable unless product shipped is manufacturer defective or shipped due to our error.
Merchandise may also be exchanged or returned at the Bengals Pro Shop located at Paul Brown Stadium. Customers who return merchandise without the receipt or packing slip can only receive store credit.
All back ordered items will automatically be cancelled with balance of order to be shipped. In this instance the customer will be notified via e-mail of the cancellation.
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We do not ship ANY orders the day the order is placed. Under most circumstances an order is shipped 2-3 business days after an order is placed. Next Day and Second Day orders always take priority and thus will always be shipped the day AFTER an order is placed. Next Day and Second Day orders placed Friday will not ship until Monday; Second Day orders placed Thursday will not ship until Friday and will not be received until Monday. Saturday delivery is not available.
Shipping occurs Monday through Friday, excluding nationally recognized holidays. If you live within the 48 continous states you should receive your order within 3 to 9 business days, depending on destination.
Delivery to APO/FPO BOXES & P.O. Boxes will be done via USPS Priority Maill.
Orders shipping to Canada wil be shipped International USPS Priority (6-10 day delivery. )
All other International orders, including Mexico, will be shipped FedEx International Economy. Delivery time is approximately 4-7 days from time of shipment. Duty and customs fees on all packages shipped from the U.S. to foreign addresses will be paid by receiver.
ALL FEDEX SHIPMENTS WILL BE SIGNATURE REQUIRED.
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USPS ECONOMY MAIL-$6.99
FEDEX GROUND/HOME DELIVERY-$10.99
FEDEX SECOND DAY-$19.99
INTERNATIONAL USPS PRIORITY-CANADA ONLY-$21.99
FEDEX NEXT DAY-$37.99
FEDEX INTERNATIONAL ECONOMY(INCLUDES MEXICO & U.S. TERRITORIES)-$74.99
FEDEX GROUND-HAWAII/ALASKA-$14.99
APO/FPO-$5.99 (THIS WILL SHIP USPS)
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